Category:Service
From LEAP
Tech Support & Service
Travel expenses are a major component of service costs, but add little or no value to our services if the repair is not urgent. “As we looked at ways to deliver more value to our customers while keeping our costs down, we have found that about half of the services we perform could be scheduled in advance without detriment to our customers” says Alain Creissen – Director of Customer Support. As a result, LEAP has decided to reward customers that have a flexible schedule with a 50% discount on travel charges. Any customer scheduling preventive maintenance and other non-urgent on-site visit can benefit from the reduced price starting October 1st, 2009. LEAP offers repair and maintenance services for any PALs bought from LEAP directly or from one of the CTC OEMs. To obtain service pricing for your area, please call LEAP Tech Support at this special line 1-877-532-7832 or email support@leaptec.com
Service and Support are our pride and specialty. We provide the best support for CTC PALs, the Flux HPLC pumps and all the software and software integrations. We stock exchange modules and parts, which we send out the same day you call reducing down times to lower levels than scheduling an on-site call. However, after troubleshooting we assess what the best possible way of solving any issues is and take action.
Several service contracts (Warranty Extension/Module Exchange=WE/MEC) or on-site contracts with different level of response time are being offered. Preventive Maintenance (PMs) visits, one per year, will keep any wear and tear related failure at an absolute minimum.
Modules such as a PAL Injection Head, a Valve Drive or a CPU board require less than 10-15 minutes to exchange and someone will be on-line to guide the exchange. We also support pumps, detectors, cooled stacks and any other accessories we sell.
Contact LEAP
 Contact LEAP
For additional information about LEAP and the PAL Platform, please contact LEAP Technologies. |
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